Support

Check the address: it is the one on the start page, ending in /mcp. The agent must support remote MCP servers with OAuth sign-in; Claude does, and ChatGPT does where connectors are enabled.

Sign in with the same Apple or Google account you used the first time. An account cannot be made with an email and password on the page.

Open your account page and revoke it there. Its access ends at once.

It is in the pool until a professional takes it, and delivered usually within two days after that. Your agent can read the status at any time.

The refusal says why. It costs nothing. Most refusals are a health declaration answer that needs a clinician's clearance first, a country where a service is not offered, or a missing part of the brief.

Ask your agent to order an evaluation or a review with your objections in it; the professional answers them. If the document did not follow its template, write to us and it is redone at no cost.

Write to us with the order's id; an order nobody has taken yet is withdrawn by hand, at no cost. Once a professional has taken it, place a new order with the right brief.

It was mailed to your address when the deposit was confirmed. Your account also lists every deposit with its receipt number.

Unused credit is refunded to the card it came from. Write to us with the receipt number.

Your country was in the EU when the account was made, so the account is in euro. It cannot be changed afterwards; make a new account if you move outside the EU.

Write to us from your address, and it is done the same working day. Your email, birth date and sign-ins are erased, every agent's access is revoked, and every order's brief and document are replaced by nothing. Receipts stay, without your name, as bookkeeping law requires.

Write to us from the old address.

The security page lists it. In short: your account, your orders with their briefs and documents, your credit and receipts, and the agents you allowed.